Testimonials

Going the extra mile at Rockingham Shopping Centre

Just wanted to pass on a compliment from a customer. Her son was in on Saturday and him and his friends had put money into one of the lolly machines but didn’t get a lolly they then spoke to Kevin about this and he just put his own money in so this boy didn’t miss out.…

Charter Hall – Raine Square

The Raine Square Shopping Centre is located on 300 Murray Street, Perth comprises 9,648sqm of retail space with 71 tenancies, ATMs, and a food court over three internal, atrium-style levels.In the heart of the Perth CBD, there is street access from William Street, Murray Street, Wellington Street and Queens Street. For further insight, please see exceeding expectations.  Feedback and Reviews of…

Happy Shopper at Wanneroo Central Shopping Centre

We have been shopping at Wanneroo Central Shopping Centre for some years now. We always enjoy the experience ! Part of the reason why Wanneroo Central Shopping Centre is so enjoyable to visit and to shop is the truly remarkable contribution of two employees : Marlene, of MCS Security, is assiduous in making sure that the…

Rockingham Centre Management Praise

Well done Sharelle and your team! It’s the day by day practical helping hands which can sometimes make a huge difference in our customer service. Recognition like this means we are achieving success in this area Thank you David Murray Centre Manager  

Ocean Keys Shopping Centre Compliment

Hi Paul, I would like to mention to you that at about 08:00am on Saturday morning a Fire alarm was activated at the centre. Peter Moore was off duty at the time but was nearby and ran to the centre to assist. This is the second time Peter has assisted the Centre with an issue…

Compliment from Noranda Shopping Village

Hi All, As you know we cancelled the night theme at Noranda last night but we continued with activities within the mall area for the children. Just want to say Mohan and Tracey assisted in making the activities a success. A big thank you to both of them from Hawaiian Regards Graeme Stein Facilities Manager…

Mall Managers

From: Jan Korff [mailto:jank@mallmanagers.com] Sent: Friday, 20 April 2012 11:52 AM To: McCone, Kimberley Subject: Mall Managers – Lakeside Joondalup – MCS Security Kim, Further to our phone discussions I would appreciate your passing on my thanks to the security teams. As you know over the past week there have been some interesting moves within…

2 in 1 Day

From: xxxxxxxxxxxxxxxxxxxxxx(name and Email Provided) Sent: Wednesday, 2 May 2012 12:51 PM To: DogSwamp SC Subject: Woodvale Boulevarde Shopping centre To Centre Management I have been living in Woodvale for approximately 23 years. Some years ago a women disappeared after using an ATM after hours and I have to say that after that incident I…

Woodvale Boulevard Thanks

From: Paul.Turner@wealthwise.com.au [mailto:Paul.Turner@wealthwise.com.au] Sent: Wednesday, 2 May 2012 3:01 PM To: DogSwamp SC Subject: Testimonial for Woodvale Boulevard Shopping Centre Att: Centre Management – Woodvale Boulevard I would like to express my gratitude for the sense of safety my wife, son and I experience at the Woodvale Boulevard. There really appears to be a strong…

Bassendean Chalks up Another

From: Mark Chafe [mailto:Mark.Chafe@wfi.com.au] Sent: Tuesday, 1 May 2012 2:32 PM To: Assunta Hansen Subject: Security Guards Dear Sir/Madam, I work near Bassendean however I had not been into your shopping centre for a while until today and I noticed that you have changed Security companies and I just wanted to comment on the professional…

Movealot Impressed

To whom it may concern, Just a quick note to provide a testimonial for the guards that work at Rockingham City Shopping Centre. A little while back there were some men making trouble at the Coles entrance of your shopping centre, I reported this to the chemist as I walked in who in turn phoned…

Husband Thankful

Sent: Thursday, 23 February 2012 4:38 PM To: Rockingham-Supervisor Hi there Also had a gentleman call to pass on his thanks and praise for the guards who assisted his wife yesterday after she took a bad turn in the Dick Smith ladies toilets. He was most pleased with everyone and found them all incredibly helpful,…

All The Way From Bindoon

From: Phil & Vicki [email provided] Sent: Tuesday, 24 April 2012 7:55 PM To: Rockingham MCS Security Subject: Thank you to Sahel and Jason To the Personnel Officer, My husband and I would like you to pass on our heartfelt thanks to Sahel and Jason for the assistance given to us on Sunday night outside…

Exceeding Expectations at Raine Square

Hi Gents,I am big on giving credit where it is due.Dave has been doing a FANTASTIC job, but no more so than today during the BankWest function we had in the tower today.Please pass on our thanks to Dave.Well done! —-Hi MarkThanks for all your efforts in getting the building ready for this morning’s event.All went…

Helping The Elderly at Lakeside

Hi Paul This is great feedback from one of our customers.  Please pass on Lakesides thanks to Adam. Marie This is the sort of service we should be aiming for all the time so it may be worth raising at the next Thursdays briefing. Regards   Craig Stewart | Operations Manager – Lakeside Joondalup Shopping City |…

Harbour Town Wedding Ring

From: Shane Hogan [mailto:shane@hfs.net.au] Sent: Tuesday, 3 April 2012 5:16 PM To: Tara Mackie Subject: Highest commendation for centre management and security staff working on Sunday the 25th March   Hi Reception   Please pass this on to the appropriate supervisor/manager.     I am writing this email to advise that the centre management staff…

Customer actualy wrote to The Local Council

Creating a safer place to work, visit and spend all of ones money. From: Kristaxxxxxxxxxxxxxx Sent: Friday, 3 February 2012 7:13 AM To: City of Rockingham   Subject: RE: Rockingham Shopping Centre security     Dear Rockingham Council,   I would like to pass my congratulations on to RSC for their excellent security team.  …

Lakeside Compliments

Praise for assistance and refreshments. From: Debenham, Robert [xxxxxxxxxxxxxxxxx] Sent: Friday, 23 December 2011 7:27 AM To: Nancarrow, Rosie; Francis, Joanne; Paul Simmons Subject: FW: Thank you from Helen Bartlett-Walker   Hi Jo – Rosie This is excellent feedback.   Paul MCS excel again – thank you.   Regards Rob   Robert Debenham | Operations Manager…

Professionalism Appreciated

A letter from a customer who witnessed an unsavoury incident which was handled. From: Nicola xxxxxxxxxxxxxx To: reception_rh_rockingham@cfsgam.com.au Subject: re : Incident Infront of Tempt Clothing Store Saturday Date: Sun, 4 Mar 2012 12:18:54 +0800 To Whom It May Concern, My Husband and I were shopping at Rockingham City Shopping Centre yesterday, Saturday 3rd March 2012,…

Jones Lang LaSalle

I would like to bring to your attention the exemplary level of service we have received from your security officer Michael. Michael has stood out with his pro-active approach, a sense of ownership for the property, attention to detail and comprehensive site knowledge. We would like Michael to be our permanent guard and would prefer…

Incident Infront of Tempt Clothing Store Saturday

Approx between 2-3 pm , a  young female was trying to be stopped by a Male Security Guard when a young Male, possibly her boyfriend, pulled out  what looked like a knife on him.   We were very impressed of there profesional manner and feel much safer coming to the Rockingham City Shopping Centre knowing…

Fire at Hillary’s boat harbour

I would like to thank you for the assistance that MCS Security provided during the recent boat fire incident at Hillary’s Boat Harbour….

Lake Side Joondalup

Stewart, I have just spoken with Mrs Hill who had a fall here the is morning, she if fine, no broken nose or anything but she did ask us to pass on her thanks to Tamara the security officer, who she said was “wonderful”. This is great feedback to receive, please pass this on to…

HSBC

Dear Paul, We at HSBC, Premier Retail Banking and Wealth Management, Lakeside Shopping Centre, appreciate the outstanding level of service your organisation provided.   Kind Regards,   Michael McKeand Manager, Premier Retail Banking and Wealth Management | HSBC Bank Australia Limited Lakeside Shopping Centre, Boas Avenue Joondalup WA 6027

Colliers International

“In less than 12 months, MCS identified numerous youths who had for many years been vandalising the site… vandalism went from occurring every night to rare occurrences each month. By far the most conscientious and diligent… not only a contractor, but an asset to my clients, tenants and the properties.” Michelle Lambley Property Manager Colliers…

Government of Western Australia Department of Planning and Infrastructure

“I would like to thank and commend you and your team for your dedication and hard work at Hillarys Boat Harbour over the past year. Certainly without your valued assistance, we would not be as attractive and popular a destination for tourists and the community.” Donna West Acting Manager Coastal Facilities View Full Testimonial

Hillarys Boat Harbour

“Our committee appreciates the difficult job your staff have in assisting to control the behaviour of those persons who show little regard for the enjoyment and welfare of others in the precinct. Keep up the good work!” Ernie Little Pen Holders Committee Hillarys Boat Harbour

Ellenbrook Salvation Army

“Josh who works for MCS Security needs to be congratulated for the job he is doing in helping to provide a safe and enjoyable place for Ellenbrook residents to conduct their shopping needs. Josh is indeed a credit to the company that employs him.” Andrew Jarvey Captain Ellenbrook Salvation Army

Hillary’s Police Station

“The Security Officers working on the night did a very good job… their efforts were commendable and made our job easier. We commend the Security Officers for their assistance to Police. A job well done.” Gary Grimshaw Senior Constable Hillary’s Police Station

Sorrento Quay

“I am writing to thank you for the services of Dario Mrkonja… my car was broken into during the day at Sorrento Quay car park. I was alone with my young son Edan (22 months old), I was very distressed and scared. Mr Mrkonja offered to drive me and my son home after hours when…

Hillarys Boat Harbour

“Big thank you for the help one of your security staff gave me, Dario, when my car was stolen last week from Hillary’s Boat Harbour car park. He recovered lost items which had been scattered around the shopping area, which tells me how diligent he was in helping me. Please give my sincere thanks to…

Cottesloe Central Shopping Centre

“The professional and personal approach offered by Paul Simmons and his staff are a welcome change from previous security companies who would appear not to show any interest in what is required. All requests made to MCS Security were adhered to in a more than satisfactory way and the level of customer care is well…

Belmont Forum Shopping Centre

“I have found MCS Security to be a professional, experienced and proactive company with a ‘hands on’ approach to ensure that required levels of service are maintained at the centre and security risks are minimised.” Euan Moffat Head of Operations Belmont Forum Shopping Centre

Sorrento Quay Boardwalk

“MCS have provided security services in excess of their contract requirements. They employ quality officers with the necessary skills to work in an extremely busy public environment with the necessary people skills that the development demands. We consider MCS Security to be a premium provider and recommend their services.” Nigel Steven Centre Manager Sorrento Quay…

Cockburn Gateway Shopping City

“MCS Security is contracted to the centre to perform security duties in and around the centre. In the time that I have known Paul, Mark and Ian, their attention and communication has been second to none… I would have no problems in recommending MCS Security to any prospective clients and would be more than willing…

Harbour Town

“I was at Harbour Town on Saturday shopping and was struggling with 3 or 4 shopping bags. Rob asked how far I had to go and I told him to the top car aprl. He said “Give me those bags” and not only carried them all the way to my car but put them in…

Phoenix Shopping Centre

“Phoenix is in ‘safe-hands’! It is reassuring to have Paul Simmons and his team of professional and dedicated guards. MCS Security protect the investment, enforce rules and laws on the property, and deter anti-social behaviour. Our guards are unfailingly polite and professional, easing the tension of difficult circumstances due to their competence and calm demeanour.…

Hillarys Harbour Resort

“I’d like to take this opportunity to thank you and MCS for the implementation of my new CCTV system, upon my return from leave I made comment to my Resort Manager that it is not often and also refreshing that a contractor/supplier completes the full scope of works over and above what was requested. Thank…

CB Richard Ellis Retail Asset Services

“Thank you so much for your most efficient and professional assistance. On behalf of the owners and retailers of Woodvale Boulevard, full credit to you and your team for the positive results and outcomes at Woodvale Boulevard.” Barbara Morel Retail Manager CB Richard Ellis Retail Asset Services

RF Industries

“I just thought I would let you know the great job Josh is doing – he is currently stationed at the Shops in Ellenbrook. I have found him to be very professional, polite and proficient in his duties as the security officer over the past few years. He has a very positive demeanor and is…

Harbor Town Shopping Centre

“This morning I had a lady come in to our store and shoplift two garments, I called security and Rob answered, within no time Rob and Julia attended. I would like to let you know, I was grateful for them to come so promptly. Rob and Julia handled the situation in a calm, respectful and…

Pheonix Shopping Center

“Last night we experienced an emergency fire evacuation at Phoenix Shopping Centre due to some vandalism on out sprinkler system at 19:00pm. I would like to take this opportunity to thank the security staff on duty at the time of the occurrence. Ian took a lead role with Khaliq providing support. They acted calmly, reassuring…

CB Richard Ellis

This is a little overdue, however, I believe it would be remiss of me not to pen my thanks and appreciation for your assistance on Sunday due to the situation with the fire panel brought about by western power turning off the power and the batteries to the panel not holding for the 48 hours…

Danmar Homes

“Can you please let me know you bank account details so that I can at least pay you 50% or more. By the way I really appreciate the great work you guys have done, you’re very professional and work without any fuss, its really refreshing to see. ” Lisa Wilbraham Danmar Homes

Shiels

“Hi, I would just like to let you know what a fantastic job the security team did on Thursday 26th June. 
As you probably know we had a robbery in Shiels Jewelers, Martin who is with your security team was fantastic. He handled the whole situation with professionalism and got a brilliant result. 
Thanks to…